Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

1 Responsible Party

2 Fellas Media (Pty) Ltd is the responsible party for the processing of your personal information as defined under POPIA.

2 Personal Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Project Information: Project details, budget information, business requirements
• Communication Records: Messages, inquiries, and correspondence with us
• Technical Information: IP address, browser type, device information, website usage data
• Marketing Preferences: Newsletter subscriptions and communication preferences
• File Uploads: Project briefs, documents, and other materials you choose to share

3 How We Collect Your Information

We collect personal information through:

• Contact forms on our website
• Email communications and inquiries
• Phone calls and meetings
• Newsletter sign-ups
• Cookies and website analytics tools
• Social media interactions
• Business cards and networking events

4 Purpose of Processing

We process your personal information for the following lawful purposes:

• Service Delivery: To provide our creative and marketing services
• Communication: To respond to inquiries and maintain client relationships
• Marketing: To send relevant updates and promotional materials (with consent)
• Business Operations: To improve our services and website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Analytics: To understand website usage and improve user experience

5 Sharing of Personal Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist with our operations (email services, cloud storage, analytics)
• Business Partners: When collaborating on projects (with your consent)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties. All sharing is done in accordance with POPIA requirements and with appropriate data protection measures.

6 Data Security & Retention

Security Measures

• Industry-standard encryption for data transmission and storage
• Secure servers and regular security updates
• Access controls and employee training on data protection
• Regular security audits and vulnerability assessments

Retention Periods

• Client Records: 7 years after project completion (for tax and legal purposes)
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• Email Communications: 3 years or until deletion requested

7 Your Rights Under POPIA

As a data subject, you have the following rights:

To exercise any of these rights, please contact us at privacy@2fellasmedia.com

8 Cookies & Tracking

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyse website traffic and user behaviour
• Personalise your experience
• Remember your preferences

By using our website, you consent to our use of cookies as described in this policy. You can control cookie settings through your browser, but this may affect website functionality.

9 Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the “Last updated” date, notify you via email if you’re subscribed, and display a prominent notice on our website.